Cancellation Instructions

Right of withdrawal

You shall have a period of fourteen days to withdraw from this contract, without giving any reasons.
The withdrawal period is fourteen days from the day you or a third party designated by you (other than the carrier) took possession of the last goods.
In order to exercise your right of withdrawal, you need to inform us:
Test-Trend GmbH & Co. KG
Coswiger Str. 4, 12681 Berlin, DE
Fax: +493013883844
by means of a clear statement (e.g. mailed letter, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed cancellation form template, which is optional.
In order to observe the withdrawal period, it is sufficient to send out the notice of withdrawal before the expiration of the withdrawal period.

Consequences of withdrawal
If you withdraw from this contract, we are obligated to refund all your payments, including shipping costs (with the exception of additional costs for other delivery methods than our offered standard delivery) immediately and at the latest within fourteen days from the day we have received your notice of withdrawal from the contract. We will use the same payment method for the refund that you have used for the original transaction, unless we agree otherwise. In no case are there any fees associated with this refund. We may refuse a refund until we have received the returned goods or until you provided proof that you have returned the goods, whichever occurs first.
You need to return the goods immediately and at the latest within fourteen days from the day you have informed us about the withdrawal from this contract. You are in observance of the withdrawal period as long as you send out the goods before the fourteen days are expired.
You are responsible for the shipping costs of the returned goods.
You need to compensate for a possible loss in value of the goods only in the case this loss of value can be traced back to unnecessary handling and examination of the quality, features and functionality of the goods on your part.

General information

  1. Please avoid damaging or staining the goods. If possible, return the goods in their original packaging with all accessories and parts they came with. If necessary, use a protective outer packaging. If you do not have the original packaging at hand, make sure you use adequate packaging to protect the goods from transportation damages.
  2. If possible, do not return the goods to us freight collect.
  3. Please note that paragraphs 1 and 2 are not prerequisites for effective exercise of the right of withdrawal.

Model withdrawal form

Test-Trend GmbH & Co. KG
Coswiger Str. 4, 12681 Berlin, DE
Fax: +493013883844

I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale of the following goods (1)/for the provision of the following service (1),

Ordered on (1)/received on (1),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

(1)  Delete as appropriate.